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Policy · Returns and final sale

Returns and final sale

Every diamond shows its return status before you buy: “Returnable – 5 days” or “Final sale”. Here is what each one means.

01 · Which diamonds can be returned

Two labels, one rule

  • “Returnable – 5 days”: you can return the diamond within 5 days of delivery. Only lab-grown diamonds can carry this label, and only when our supplier accepts the stone back.
  • “Final sale”: the diamond can’t be returned or exchanged. All natural diamonds are final sale, and so are some lab-grown diamonds.

You’ll see the label on the diamond page, in the search, in your cart and at checkout, where you confirm you’ve read it. In the search, choose “Returnable only” to see returnable stones.

02 · Why final sale

Final sale: see everything before you buy

A final sale diamond is a decision you make once, so we make sure you have everything you need first: the IGI or GIA certificate, the Jouwell Diamond Score, the 360° video of the exact stone, and our gemologist’s honest opinion if you ask for it.

Every diamond also comes to our Montreal office before it ships. Our gemologist checks it against its certificate, so the stone you receive is the stone you chose.

03 · How to return

How to return a diamond

  1. Tell us within 5 days.

    Contact us within 5 days of delivery (the date the courier records). Choose “My order or a return” and give your order number.

  2. We send you a free label.

    We email you a prepaid, insured shipping label to our Montreal office. The return costs you nothing.

  3. Send it back as you received it.

    Ship the diamond loose and unaltered, with its certificate and the packaging it came in.

  4. Our gemologist inspects it.

    We check that it is the same stone, in the same condition, against its certificate and its laser inscription.

  5. You get your money back.

    Once the diamond passes inspection, we refund the full price to your original card within 5 business days.

04 · Good to know

Good to know

  • Returns come back to our Montreal office only, never to a supplier.
  • Nothing is deducted from your refund: no restocking fee and no shipping charge.
  • If a returned diamond doesn’t pass inspection, for example if it isn’t the stone we sent or it was damaged after delivery, we contact you before doing anything else.
  • If we find a problem with a diamond in Montreal before it ships, we don’t send it. You choose: a full refund, or a similar stone our gemologist suggests.
  • This policy doesn’t limit your rights under Quebec’s Consumer Protection Act or any other law.