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Legal · Français

Terms of Sale

Last updated: October 27, 2026

The short version: every diamond is certified and checked by our gemologist in Montreal before it ships. Your card is charged only once the diamond is confirmed. Shipping and duties are included. Lab-grown diamonds marked “Returnable – 5 days” can be returned for free; every other diamond is final sale.

1. Who we are

Jouwell is the business name of 9180-0102 Québec Inc., 620 Cathcart, Suite 600, Montreal, Quebec H3B 1M1. We sell certified natural and lab-grown loose diamonds online, to buyers in Canada. Questions: info@jouwell.com · +1 (514) 531-4002 (calls, texts and WhatsApp).

2. These terms

These terms apply when you use jouwell.com and when you buy a diamond from us. By placing an order, you accept them. They are available in English and French.

3. Diamonds and certificates

  • Every diamond comes with a lab certificate (GIA, IGI or HRD). The certificate is the official record of the diamond’s grades.
  • Most diamonds we list are held by our suppliers. Availability changes all the time, and a diamond can sell before we confirm your order.
  • Photos and 360° videos show the actual diamond. Colours can look slightly different from one screen to another.
  • The Jouwell Diamond Score, the certificate reader and our comparison tools are guides to help you choose. They are not appraisals or grading reports.

4. Prices and payment

  • Prices are in Canadian dollars and include insured shipping and duties. Sales taxes are added at checkout.
  • Our prices are set fairly and shown openly. We don’t negotiate.
  • You pay by card through our secure checkout. We never see or store your full card number.
  • If a price or detail is clearly wrong because of an error, we’ll tell you and you can cancel without paying anything.

5. How an order works

  • When you check out, your card is held, not charged, while we confirm the diamond with our supplier.
  • Once the supplier confirms it, your card is charged and your order is confirmed. We send you a confirmation by email.
  • If the diamond is no longer available, we release the hold and you pay nothing.
  • Every diamond comes to our Montreal office first. Our gemologist checks it against its certificate and its laser inscription. If we find a problem with a diamond in Montreal before it ships, we don’t send it. You choose: a full refund, or a similar stone our gemologist suggests.

6. Delivery

  • We ship only within Canada. Shipping is free and insured.
  • Delivery is within 10 business days of confirmation. An adult must sign for the parcel, so we can’t ship to a post office box.
  • If the parcel is late, lost or arrives damaged, contact us right away. Every parcel is insured, and we’ll make it right. Details: Shipping.

7. Returns and final sale

Every diamond shows its return status before you buy: “Returnable – 5 days” or “Final sale”. At checkout, you confirm that you understand it.

  • “Returnable – 5 days”: you can return the diamond within 5 days of delivery. Only lab-grown diamonds can carry this label, and only when our supplier accepts the stone back.
  • “Final sale”: the diamond can’t be returned or exchanged. All natural diamonds are final sale, and so are some lab-grown diamonds.

To return a diamond marked “Returnable – 5 days”:

  • Contact us within 5 days of delivery (the date the courier records). Choose “My order or a return” and give your order number.
  • We email you a prepaid, insured shipping label to our Montreal office. The return costs you nothing.
  • Ship the diamond loose and unaltered, with its certificate and the packaging it came in.
  • We check that it is the same stone, in the same condition, against its certificate and its laser inscription.
  • Once the diamond passes inspection, we refund the full price to your original card within 5 business days.
  • Nothing is deducted from your refund: no restocking fee and no shipping charge.
  • If a returned diamond doesn’t pass inspection, for example if it isn’t the stone we sent or it was damaged after delivery, we contact you before doing anything else.

Details: Returns and final sale.

8. Your account

If you create an account, keep your password private and give us accurate information. We may pause or close an account that is misused.

9. Our content

Our text, design, the Jouwell Diamond Score and our software belong to Jouwell. You can view them and share links to them. Don’t copy, resell or reuse them without our written permission.

10. Don’t misuse the site

No scraping, bots, hacking, fake accounts, or anything that harms the site or other users.

11. Liability

We work hard to keep the site accurate and online, but we can’t promise it will always be error-free. As far as the law allows, we’re not responsible for indirect losses from using the site.

12. Your rights

Nothing in these terms limits your rights under Quebec’s Consumer Protection Act or any other law that protects you, including your right to cancel a distance contract in the cases that law provides.

13. Changes

We may update these terms. The date at the top shows the latest version. The terms that apply to your order are the ones in force on the day you placed it.

14. Law

These terms follow the laws of Quebec and Canada. Disputes go to the courts of Montreal, unless consumer law gives you another choice.